Do you just charge an hourly rate?

We do have an hourly rate for clients that would rather just pay as they go.  However, we recommend considering a managed services contract; this allows our clients to know exactly what their IT/Technology costs will be each month while ensuring their systems are always monitored and up to date.

Where are you guys located?

Our office is based in New Albany, IN.  However we typically come to wherever the customer is.  We have clients that we serve as far away as Elizabethtown, KY and Lexington, KY.  Fortunately we have remote access that allows us to do much of our work without having to be onsite.  If there is an issue that requires us to be onsite we make it happen.

Do you guys do residential computers as well?

We can.  We have years of experience with personal computers and home networks.

Do you just fix broken computers?

No, we can do so much more than that.  We are able to provide whatever level of service a client may want.  Some clients just want us to respond when something isn’t working right….we can do that.  However, we have found the best solution for most clients is when we offer our managed services solution.  This allows us to monitor and proactively repair many issues that arise on systems before the users even notice.